Raw Data
Export Genesys Cloud data to a CSV file
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How to export Genesys Cloud data?
The below Genesys Cloud Analytics types are provided as standard features to get your data in a different way and format:
- Instantaneous Observations metrics
- Aggregate metrics
- Detail Record metrics
These mechanisms are very powerful, but require coding skills and usually it is difficult to determine which approach to use for a particular situation. Also, they have certain time limits during which you can download your data and limits on the number of API calls.
The Noralogix team has created a convenient and simple tool for exporting a large amount of historical data in CSV format. You just need to select the required date and download data in one click.
Available Genesys Cloud data:
- Conversation attributes
- Conversation details
- Conversation summary
- Conversation session summary
- Users
- Users primary presence
- Users routing status
- Queues membership
- Evaluations
- Surveys
As a standard we store your Genesys Cloud raw data access for 30-days on a Azure instance of your region. The reason we do this is just in case you lose some data and need to access it again. After 30-days the data is automatically deleted for data protection reasons.
Start creating your unique reports and analyze data in your own way that meets all your needs.
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Book a call with the Noralogix team. We look forward to talking to you.