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Challenges · Data & Reporting

CX Data Should Be Helping — Not Slowing You Down

Genesys, CRM and BI tools all tell different stories — with no unified, trusted view of performance.
Lack of up-to-the-minute data makes it hard to react quickly to CX issues.
Teams spend hours compiling reports instead of acting on insights.
Accessing analytics‑ready data requires complex, custom integrations.
Platform migrations often break historical data, creating gaps and loss of trust in reporting.

Have a similar challenge?

Talk to our team
Genesys
Services
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Call center analytics

Full access to your Genesys Cloud metrics analytics

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Power BI Connector

Connect Genesys Cloud data with Power BI

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Azure Event Grid

Genesys Cloud real time data event solution

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Conversations recorder

Get conversation recordings per division and queue

See More
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Genesys Contact Center as a Service (CCaaS) software

Best Practices for Innovating Genesys Cloud and Cloud Contact Centers

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CX Data Analytics (Customer Experience Analytics)

Driving customer success through data insights

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Genesys Cloud Integrations

Seamless integration for enhanced customer experience and productivity

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Success Stories

Real results for
real businesses.

Together, we turn your data into a valuable business asset.

Campaigns & Monitoring

How Beverage Production Company Improve Campaign Effectiveness with Real-Time Data

A contact center implemented real-time dashboards combining Genesys campaign data and business outcomes, enabling managers to optimize execution during live campaigns.

  • 38% Reduction in AHT
  • +45% Increase in Call Fulfillment
  • <1s Data Latency
Case studie hero image
Beverage Production & Distribution
Agents Gamification

Driving Agent Performance Through Real-Time Visibility

By enhancing Genesys metrics with real-time agent dashboards and AHT alerts, supervisors identified and corrected performance issues instantly.

  • 250+ Agents Monitored
  • +35% Increase in Agent Activity
Retail & E-Commerce
Analytics & Reporting

Restoring Supervisor Visibility After Genesys Migration

After migrating to Genesys, a large call center services company lost critical supervisor insights. We delivered a scalable, real-time dashboard to restore full operational visibility.

  • 2,000+ Queues Monitored
Customer Support Services
Start Your Project
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For what we paid we got double the value back, thanks Noralogix

Brian W

The support and expertise are the best I have experienced, the report application was the best I have every worked with, easy to use thanks

Morris T

From start to finish the Noralogix development team made things very easy to understand and work with, very well organized, great work guys

Daryl K

Custom Integration Development

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Azure. Working across the Microsoft Azure product suite. Primary focus on API integration and all associated Azure components

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AWS. Working across the Amazon AWS product suite. Primary focus on communications and data management.

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Genesys. Working primarily with Genesys API development, building third party addons to Genesys Contact Center. We are AppFoundry partners.

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Google Cloud. Working across the Google G Suite.

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Twilio. Assisted Twilio clients with concepts and visuals to improve their business.

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We have assisted shipping logistics providers with refreshed branding, API and CRM development environments.

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— Pricing Control

Ability to control pricing
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— Additional Development

Additional development - can be no cost - dependent on margins
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— Continuous Feature

Continuous feature addons to base frameworks
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— Scalability

Frameworks built with scalability in mind across any space
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— ISO Security

Frameworks built with ISO security
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— True CX

Ability to add global leading features – True CX
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— Flexible Finance
Flexible financial savvy platforms built to drive both client and company business models

Have a project in mind?
Let’s get to work.

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