Conversations recorder
Ability to search conversation recordings per division and queue
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Genesys Cloud allows you to capture both calls and ACD calls. With call recording, the conversation between a customer and an agent is recorded so that it can be retrieved and evaluated, according to business needs.
By default it's not possible to get recordings from Genesys Cloud UI you have to implement plenty API's. This is adittinal costs and losed time for making fast decisions.
Our solution allows managers and supervisors monitor your agents and listen to recordings, search recordings by easy filtering with call number, agent name, date interval, interaction id and queue name.
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Book a call with the Noralogix team. We look forward to talking to you.