Innovative Custom Software Engineering

Contact Center Excellence

Boost CX & EX with automation, seamless integrations, and real-time analytics. Streamline communication and optimize workflows across CRM, CMS, and enterprise systems.

AI

Analytics

Proactive

Support

Integration

Leverage AI-driven chatbots, sentiment analysis, and intelligent routing for enhanced customer interactions.

Gain deep insights with real-time dashboards, performance tracking, and data-driven decision-making.

Anticipate customer needs with predictive insights, automated workflows, and real-time monitoring.

Deliver 24/7 assistance with omnichannel support, self-service portals, and live agent efficiency tools.

Seamlessly connect with CRM, ERP, and third-party applications for a unified customer experience.

Genesys

Services

Call center analytics

Full access to your Genesys Cloud metrics analytics

Power BI Connector

Connect Genesys Cloud data with Power BI

Azure Event Grid

Genesys Cloud real time data event solution

Conversations recorder

Get conversation recordings per division and queue

Backend Development

Highly loaded services, building business logic with its subsequent implementation, providing architectural solutions of any complexity, integration mechanisms for client systems.

Cloud integration

System of tools and technologies that connects various applications, systems, repositories and IT environments for the real-time exchange of data and processes.

Front-end Development

Website development and design from scratch, mobile app design and UI/UX. Powerful user friendly interfaces, based on latest industry trends. Cross-platform and cross-browser compatibility.

For what we paid we got double the value back, thanks Noralogix

Brian W

The support and expertise are the best I have experienced, the report application was the best I have every worked with, easy to use thanks

Morris T

From start to finish the Noralogix development team made things very easy to understand and work with, very well organized, great work guys

Daryl K

Custom Integration Development

Azure. Working across the Microsoft Azure product suite. Primary focus on API integration and all associated Azure components

AWS. Working across the Amazon AWS product suite. Primary focus on communications and data management.

Genesys. Working primarily with Genesys API development, building third party addons to Genesys Contact Center. We are AppFoundry partners.

Google Cloud. Working across the Google G Suite.

Twilio. Assisted Twilio clients with concepts and visuals to improve their business.

We have assisted shipping logistics providers with refreshed branding, API and CRM development environments.

— Pricing Control

Ability to control pricing

— Additional Development

Additional development - can be no cost - dependent on margins

— Continuous Feature

Continuous feature addons to base frameworks

— Scalability

Frameworks built with scalability in mind across any space

— ISO Security

Frameworks built with ISO security

— True CX

Ability to add global leading features – True CX

— Flexible Finance

Flexible financial savvy platforms built to drive both client and company business models

Have a project in mind?
Let’s get to work.

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